Flaky Water Heater Control - Update on the 'Free' Repair

I've been getting a number of comments on the Paloma MC-117 error code and heater problem (as posted here). A number of people were upset that they did not get the free repair that I received.

So I contacted Rheem who handles Paloma heaters in Singapore, asking for an official response. This is what I got back from them:

"With regards to the faulty control board on Paloma heater, we would like to inform you that the warranty for Viz Holland has been expired, 18 months from TOP, which means until 30 September 2009. However, we only started to charge for the labour & transport of $65.00 from 01 Jan 2010 onwards and moreover we do not charge the part (control board - FOC) which has caused displaying an error code of 'Lo 76' ."

So there you have it. There is a labour/transport charge for the technician, but the part is still free. Hope this helps! Contact is still the same as in the original post.

Tags: paloma, rheem, paloma mc-117, paloma error code, viz@holland, viz holland, viz @ holland, singapore, queensway